This page is for customers and crew who need help with ClearStop. For water, schedule, or a charge, contact the shop on the account — they did the work.
Customers
Sign in with the email your shop invited. From Your account you can update pool details, see visit reports and invoices, or delete your login.
Crew
Sign in with your crew email. Use More for messages, time, settings, and account deletion. If you cannot get in, ask the owner or office to confirm you are still on the crew list.
Account deletion
You can delete your login from inside the app (More for crew, Your account for customers) or from the Delete account page. Sign in first. If you cannot sign in, use the public deletion request. Shop route and billing records stay with the company.
Cleary
In the app, tap the drop with the spark (Ask Cleary) in the top-right of the header. Cleary answers how ClearStop works from the in-app help articles. Cleary will not tell you how much chemical to add, change a charge, or cancel service — those go to the shop.
Contact Support
Email Contact Support at helpdesk@clearstop.app. For QuickBooks sync problems, include the error log from Settings, Integrations.
Bugs and feature requests
App bugs and product ideas go to Hourfold AI, who builds ClearStop. Message Hourfold AI on Facebook. For a bug, say what you tapped, what you expected, and what happened instead. Shop work — water, schedule, or a charge — still goes to the shop on the account.
Report a problem
Signed in? Send a bug straight to the ClearStop team here.
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